Our Commitment to Excellence

At Palecek Lighting Store, we believe that true elegance extends beyond our exquisite lighting designs to every aspect of your shopping experience. Just as our master craftsmen meticulously create each chandelier, pendant, and wall sconce to illuminate your space with sophistication, we approach your complete satisfaction with the same careful attention and respect.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Delivery Times

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after dispatch
  • Tracking included
  • Available worldwide (excluding some remote areas and parts of Asia)

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after dispatch
  • Tracking included

Please Note: Delivery times are estimates and may vary depending on your location and customs processing. Some remote areas and parts of Asia may have extended delivery times or may not be serviceable.

Returns & Exchanges Policy

We understand that selecting the perfect lighting fixture requires careful consideration. While we strive to provide detailed product descriptions and imagery to help you make informed decisions, we recognize that sometimes a product may not meet your expectations once received.

Return & Exchange Guidelines

  • Return Window: 15 days from the date of delivery
  • Condition Requirements: Products must be in original, unused condition with all original packaging and documentation
  • Return Shipping: Customers are responsible for return shipping costs
  • Refund Method: Refunds will be issued to your original payment method

Non-Returnable Items

To ensure the integrity and safety of our lighting collections, the following items cannot be returned or exchanged:

  • Custom-made or specially ordered chandeliers and lighting fixtures
  • Products that have been installed, used, or modified
  • Items with damaged packaging or missing original components
  • Clearance or final sale items (clearly marked at time of purchase)

The Return & Exchange Process

Step 1: Initiate Your Return Request

Within 15 days of receiving your order, please contact our customer service team at [email protected] with the following information:

  • Your order number
  • Product name and SKU
  • Reason for return or exchange
  • Whether you prefer a refund or exchange

Step 2: Receive Return Authorization

Once your request is approved, we will provide you with a Return Authorization Number and detailed instructions for packaging and shipping your return.

Step 3: Package and Ship Your Return

Please ensure the product is packed securely in its original packaging with all included components. Include the Return Authorization Number clearly on the outside of the package. We recommend using a trackable shipping service and retaining your shipping receipt until your return is processed.

Step 4: Return Processing

Once we receive your return at our facility (Palecek Lighting Store, 1054 Hewes Avenue, Hanover, US 21076), our quality team will inspect the product. You will receive email notification once the inspection is complete.

Refund Timeline and Method

Refunds will be processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method:

  • Credit Card (Visa, MasterCard, JCB): 5-7 business days to appear on your statement
  • PayPal: 3-5 business days to reflect in your account

Please Note: Shipping charges are non-refundable. For exchanges, we will ship your replacement product once the return is processed, subject to product availability.

Return Request Template

To streamline your return process, you may use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Palecek Lighting Store Customer Service Team,


I would like to request a return/exchange for my recent purchase:

Order Number: [Your Order Number]

Product Name: [Product Name]

Product SKU: [Product SKU]

Date of Delivery: [Delivery Date]

Reason for return/exchange: [Please provide details]

I would prefer: [Refund / Exchange for (specific product if known)]

I confirm that the product is in its original condition with all packaging and components intact.

Please provide instructions for proceeding with the return.


Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number]

Need Assistance?

Our customer service team is here to help you with any questions about shipping, returns, or exchanges.

Email: [email protected]

Address: Palecek Lighting Store, 1054 Hewes Avenue, Hanover, US 21076

We typically respond to all inquiries within 24 hours during business days.

Thank you for choosing Palecek Lighting Store. We appreciate your trust in our products and are committed to ensuring your complete satisfaction with every purchase.